Shipping Policy
Thank you for shopping at DECA. We are committed to delivering your order accurately and providing high-quality service. Below are the terms and conditions that constitute our Shipping Policy.
---
### 1. Order Processing Time
All orders are processed within **2 business days** (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped. Please note that processing time is separate from estimated shipping/transit time.
---
### 2. Shipping Rates & Delivery Estimates
We offer **Free Standard Shipping on all orders over $99**. For orders under $99, shipping charges will be calculated and displayed at checkout.
| Destination | Shipping Method | Estimated Delivery Time
| **Continental United States** | Standard Shipping | 7-15 business days | FREE (Orders over $99) / Calculated at checkout |
| | Express Shipping | 3-7 business days | Calculated at checkout |
*Note: Delivery delays can occasionally occur due to customs clearance, extreme weather, or peak shipping seasons.*
---
### 3. Shipping Restrictions & Exclusions
* **Geographic Restrictions:** We only ship to the **Continental United States**. We currently **DO NOT** ship to **Alaska, Hawaii**, or international destinations.
* **Address Restrictions:** We do not ship to **P.O. Boxes** or **APO/FPO/DPO** addresses.
* Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer.
---
### 4. Customs, Duties, and Taxes
DECA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
---
### 5. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will typically become active within 24-48 hours.
You can track your order status directly on our website or via standard global tracking services (e.g., 17track).
---
### 6. Damages and Lost Packages
If your package is lost in transit or arrives damaged, please contact our support team immediately at **[info@deca-cleaning.com]**.
* **For Damaged Items:** To help us resolve the issue quickly, please provide:
1. Clear photos or videos of the **damaged product(s)**.
2. A clear photo of the **shipping label (shipping face sheet)** on the package.
* Please retain all packaging materials and damaged goods until the claim is processed.
---
### 7. Contact Information
If you have any questions about our shipping policy or need assistance with your order, please reach out to us:
* **Email:** [info@deca-cleaning.com]
* **Business Hours:** Monday - Friday, 9 AM - 6 PM (GMT+8)
